Exchanges and returns
Our product exchange policy ensures security for all purchases. Free items are not eligible for exchange. We guarantee products against manufacturing defects and exchange items that differ from your order.
Steps to exchange:
- Email us ( dripsbox1@gmail.com ) with photos of the defect or wrong item within 3 days of receipt.
- We'll review your complaint within 2 business days and offer these options: refund, replacement, similar product, or a store coupon.
Note: Size-related issues are not eligible for exchange; product dimensions are provided for accurate selection.